We strive to ensure customer satisfaction and fair resolution of any issues.

Eligibility for Refunds

Refunds may be granted under the following conditions:

  • Product was not delivered within a reasonable timeframe
  • Product received is significantly different from the description
  • Technical issues prevent proper use and cannot be resolved by our support team

Non-Refundable Situations

Due to the nature of digital products:

  • Refunds may not be issued once the product has been successfully delivered and accessed
  • Change of mind after delivery may not qualify for a refund

Support First Approach

  • Customers are encouraged to contact us before requesting a refund
  • Our team will attempt to resolve issues through:
    • Assistance
    • Replacement
    • Guidance or troubleshooting

Refund Request Period

  • Refund requests must be submitted within 30 days of purchase

Refund Processing

  • Approved refunds are processed within 5 business days
  • Refunds are issued via the original payment method (PayPal)

Contact for Refunds

Email: contact@penkd.shop