PENKD specializes in digital products only. No physical items are shipped.

Order Processing

  • Orders are processed after payment confirmation.
  • Most orders are handled immediately during business hours.
  • Orders placed outside business hours may be processed at the next available time.

Delivery Time

  • Estimated delivery time: within 4 hours (same day)
  • In some cases, delivery may take longer due to:
    • High order volume
    • Payment verification
    • Incorrect customer information

Delivery Method

  • Products are delivered via:
    • Email (primary method)
    • WhatsApp live chat (upon request or for faster assistance)

Customer Responsibility

  • Customers must provide accurate contact details (email, phone/WhatsApp).
  • PENKD is not responsible for delays caused by incorrect or incomplete information.

Delivery Confirmation

Customers are encouraged to check spam/junk folders if email delivery is not visible.

A confirmation message will be sent once the product has been delivered.